Technical Service Engineer, Netherlands - Solar PV

Technical Service Engineer, Netherlands - Solar PV

Location: Netherlands

LSP Renewables have partnered with a global leader in inverter manufacturing to recruit a Technical Service Engineer in the Netherlands, to diagnose and solve technical issues on installations. 

Our client have offices in 34 countries worldwide and have their products installed in more than 130 countries. Their products include Solar PV inverters, battery storage, EV charging, and home energy management systems. 

Key Responsibilities 

• Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
• Engage in the monitoring and troubleshooting support, supervision, and coordination of customers Solar Power Plants.
• Management of general daily on-site issues, reporting, and site work deliverables to the Service Manager & Sales Manager
• Planning and preparation of site work, managing and updating these internally and to the customers
• Provide on-site, online, phone, chat, or email support to customers when needed.
• Evaluate customer needs with the support manager in the areas of service, training, logistics, and planning and execute the plan to fulfill them
• Identify product, documentation, and other issues impairing customer satisfaction and work with the HQ to improve them.
• Assist the sales team in technical areas and other needs to close deals
• Use and identify needs of the monitoring database of customer installations, usage of our clients troubleshooting tools, Document all activities in CRM or other database platforms.
• Work proactively to help branch office meet company’s KPI’s.
• Select, collect and analyze site data to identify HW/SW issues
• Approve Tier 1’s RMA cases
• Provide technical assistance and support to Tier 1 escalations
• Make sure every issue, call, case is documented in the database
• Escalate cases to FSE (for technical case)
• Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.

Requirements

• Electrical Engineer/ Practical Engineer/ Similar technical certification
• Previous experience as an engineer in a technical environment- minimum of 2 years
• PV business experience
• Strong problem-solving skills
• Profound & solid technical knowledge
• Customer Oriented, Team Player, excellent communication skills
• Ability to multi-task in a very fast-paced environment
• Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
• Fluent in Dutch and English