AFTER SALES MANAGER (all genders)

SEGMENT:  UTILITY & DISTRIBUTED GENERATION

LOCATION: EUROPE

YOU WILL…

• The after-sales business and high focus on continuous quality improvement
• Europe-wide travel are required, travel with short notice may be requested in response to critical customer scenarios
• Coordinate all technical reports issues by Technical with clients and HQ
• Define together with technical support (Regional and HQ) inspection schemes and ensure the good practices on any investigation needed
• Report in a professional way all results of any investigation and support on explaining and defending our reports with customer
• Ensure communication with logistics and be responsible for any delivery need to end client

YOU NEED…

• Good communication skills and strong negotiation skills
• Able to work under pressure and with different cultures 
• Strong teamwork spirit and able to communicate with several and different departments
• Fundamental understanding on PV module, with knowledge on system integration basics preferred.
• Good understanding of international applicable standards for PV modules
• Good knowledge of testing, inspection and evaluation procedures to PV modules and PV systems 
• Experience in post-delivery claims management as a plus
• Proficient in English, other European languages will be a plus
• University degree or comparable professional training in the field of engineering or similar
• Minimum 1 year experience in after sales responsibilities
• Willing to travel frequently